Ad-hoc Engineering Support [REF-SUPPORT-ADHOC]

When works fall outside the scope of what is reasonably included within the products we supply, the cost for our engineers time is as defined below.

Priority / Schedule
Working TIme
Tier Level£ / Hour
Notice
Immediate
Office Hours
Other
Tier 4£ 45
✔︎
x
✔︎
x
Tier 3£ 90
x
✔︎
✔︎
x
Tier 2£ 90
✔︎
x
x
✔︎
Tier 1£ 180
x
✔︎
x
✔︎
Tier 0£ 200-300
Third Party / Specialist Contractor Rate

Priority / Schedule Definition

Urgency
Minimum Notice Period / SLA
Notice
Low, Medium
24 hours
Immediate
High
15 minutes

Working Time Definition

Time of Day*
Days of Week*
Office Hours
0900 to 1800
Monday to Saturday
Other Hours
1801 to 0859
Monday to Sunday

* = Pipe Ten reserves the right to charge the higher rate when scheduled works span time periods with differing billable rates.

Non-Contract and Contract Hours (Bespoke & Enterprise Solutions)

Monthly Pre-Payment
Bulk Discounts
Minimum Increment
Non-Contract Hours
x
x
1 / 60 Min
Contract Hours
✔︎
✔︎
0.25 / 15 Min

Costs Billable / To be Included

  • Communication Time
  • Billing Time
  • Working Time
  • Travel Time
  • Travel Costs
  • Outgoing Call Costs
  • Quotation & Sales Time
Last modified 4th December 2017 by Carl Heaton