Backup Service (BS)

This document outlines the Online Backup services available from Pipe Ten Hosting Ltd, both hosted with Pipe Ten and External to Pipe Ten (network provider data charges may apply on the other side).

Pipe Ten’s backup software provider of choice is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and point in time recovery for your important data. Full documentation and information on its capabilities can be found within the providers wiki or on request from the Pipe Ten support team.

Every possible care is taken to ensure the availability and validity of Pipe Ten’s backup service but it is not guaranteed.

Pipe Ten strongly recommends customers maintain their own copies/backups irrespective of service level.

Inclusive Backups

Many Pipe Ten services have inclusive backup services, full details of what backups are included in the service or not may be found in the Backup Policy (BP).

Paid Backups

ALL backups ​are stored to physically redundant, secure and offsite/remote data center facility. These facilities and their capabilities are described on the Technical Infrastructure page.

Scheduling & Retention

Unless otherwise requested, backup policies will be configured as per the Backup Policy (BP).

Licensing Cost

Licensing is billed monthly in retrospect at the rates outlined below. Each host/server/OS requiring backups must run the supplied backup agent software. The backup agent software is billable on a per operating system basis, the pricing differs depending if the host operating system is a virtual or physical.

  • Virtual Server OS = £ 10 per month
  • Physical Server OS = £ 20 per month

Storage Calculations

A full image of the server is taken, compressed and stored. Subsequent incremental backups store compressed block level deltas/differences between recovery points. Data is compressed using zlib-high and compression ratios of 2:1 can be achieved depending on the data content. Total storage costs can both increase and decrease based on the size of data on server, the rate of data change, the compressibility of the type of data, backup frequency and backup retention.

Storage Costs

The total size of backup data residing on the backup services disks at the time of monthly billing will be charged at the following rates:

  • < 512GB Stored at £ 0.50 per GB
  • >= 512GB & < 2048GB at £ 0.30 per GB
  • >= 2TB & <10TB at £ 0.20 per GB
  • >= 10TB at £ 0.10 per GB

Included Managed Services

  • Complete Support / Fully Managed / Zero Effort Option.
  • Installation, Updating & Monitoring of backup agent software.
  • Backup agent software licensing key.
  • Monitoring & Response to backup failure in event of failure.

Cost Examples

a) A customer with a fully managed single cloud server, will likely have their databases on the shared server and thus inclusive of backup, likewise for email and control panel and stores 35GB of infrequently FTP data with 10GB of Operating System data. The customer should expect costs of £ 10 in backup licensing and storage costs of £ 11.25 (ratio of 2:1 on 45GB is 22.5GB at £ 0.50 per GB, plus changes of 10% of less), or a total monthly of around £ 21.25+VAT

b) A customer with a fully managed physical server, will likely have their databases also on the same physical server so likely does require backup and stores 140GB of frequently changing FTP and DB data with 10GB of Operating System data. The customer should expect costs of £ 20 in backup licensing and storage costs of £ 75 (ration of 2:1 plus changes of 90% or more), or a total monthly of around £ 95+VAT

c) A customer with a XenServer, running two virtual machines of around 35GB each infrequently changing user FTP data and 10GB each Operating System data. The customer should expect costs of 2 x £ 10 in backup licensing and storage costs of 2 x £ 11.25 (as outlined in example (a)), or a total monthly of around £ 42.50.

Reducing Costs

Pipe Ten takes the approach that your backups should be configured so to be as safe and recoverable in the event of a disaster as possible and as such our backups by default are configured for good/long retention and to a remote data center. If however your budget doesn’t stretch to the best we understand and recommend these tips to save storage and cost:

  • Look to see if you are storing any data which could not be archived/removed.
  • Tell us if you would like us to exclude any particular location for which backups are not required.
  • Consider impact and savings of reducing backup frequency or retention and contact us.
Last modified 5th December 2017 by Carl Heaton