Default Backup Policy (ALL.BP)

Introduction

This document outlines which services are included in Pipe Ten’s backup services, including the default frequency, retention and any associated restore costs.

Pipe Ten’s backup software provider of choice is R1Soft Server Backup Enterprise. Providing fast, affordable, multi-platform and reliable Continuous Data Protection and point in time recovery for your important data. Full documentation and information on its capabilities can be found within the providers wiki or on request from the Pipe Ten support team.

Every possible care is taken to ensure the availability and validity of Pipe Ten’s backup service but it is not guaranteed.

Pipe Ten strongly recommends customers maintain their own copies/backups irrespective of service level.

ALL backups​ are by default stored to physically redundant, secure and remote data center facility.

ALL backups are by default stored encrypted at rest using approved secure techniques.

Definitions:

  • Full = Data retained as part of backup includes all data; typically file, database, operating system and software configurations.
  • Config Only = Data retained only relates to the configuration and settings which define the service and not the data contained within the service itself.
  • Hardware Failure = When a failure occurs as result of hardware or other fault within Pipe Ten’s control.
  • Customer Failure = When a failure occurs as result of customer actions outside of Pipe Ten’s control.
  • Per Incident = Per requested restore for a particular data to be restore for a particular time period.
  • £ INC = Backup and/or Restore service is provided as part of the service cost.
  • £ PAID = Backup and/or Restore service is an optional paid-for service on request in addition to the service cost.
  • £ N/A = Backups are not available, typically for customer related events on a shared service where the complexity of restoring individual customers exceeds reasonable limits.

Inclusive Backup Services

ServiceBackup
Method
Backup
Type
Backup
Frequency
Backup
Retention
Backup
Cost
Hardware Failure
Restore Cost
Customer Failure
Restore Cost
cp.pipeten.co.uk
Control Panel
R1SoftFull4 hourly3+ months£ INC£ INC£ N/A
nsX.pipeten.co.uk
DNS Service
R1SoftFull4 hourly3+ months£ INC£ INC£ N/A
a/b.pipe.co
Domains DNS Service
R1SoftFull4 hourly3+ months£ INC£ INC£ N/A
mail.pipeten.co.uk
Mail Service
R1SoftFull4 hourly3+ months£ INC£ INC£ N/A
Shared
Web Servers
R1SoftFullDaily1+ months£ INC£ INC£ 30 per incident
Shared
Database Servers
R1SoftFull4 hourly1+ months£ INC£ INC£ 60 per incident
whm.pipe.co
Control Panel
R1SoftFullDaily1+ months£ INC£ INC£ N/A
purely.domains
Control Panel
R1SoftFullDaily1+ months£ INC£ INC£ N/A
Managed
Firewalls
Custom Scripting
and Manual
Config OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Managed
Load Balancers
Custom Scripting
and Manual
Config OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Managed
Backup Servers
Custom ScriptingConfig OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Managed
XenServers
Custom ScriptingConfig OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Managed
Switches
Custom Scripting
and Manual
Config OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Bulk
Email Service
Custom ScriptingConfig OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Client
VPN Service
Custom ScriptingConfig OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC
Managed
VPN Service
Custom ScriptingConfig OnlyWeekly or
On Change
1+ months£ INC£ INC£ INC

Paid Backup Services

ServiceBackup
Method
Backup
Type
Backup
Frequency
Backup
Retention
Backup
Cost
Hardware Failure
Restore Cost
Customer Failure
Restore Cost
Private
Web Servers
R1SoftFull / CustomDaily3+ months£ PAID£ INC£ INC
Private
Database Servers
R1SoftFull / Custom4 hourly3+ months£ PAID£ INC£ INC
Bespoke & Self Managed
Services
R1SoftFull / Custom4 hourly3+ months£ PAID£ INC£ INC
Private
Mail Service
R1SoftFull / CustomDaily3+ months£ PAID£ INC£ PAID

Restore Testing

The nature of Pipe Ten’s backup service means both full-system and file-level restore methods are data validated at-least weekly, and restore method tested at-least quarterly, through other customer and Pipe Ten backups using the same software, storage and methodology. Customers requiring explicit evidenced individual restore and disaster recovery backups should request this be undertaken.

Last modified 12th December 2017 by Carl Heaton